Inogen Repair Authorized Service

 

The following low priority Inogen Repair Alert messages will trigger a double beep sound and solid red or yellow indicator light. The specific color displayed will vary based on the model.

Inogen G3 Low Priority Repair Alerts	Condition/Action/Explanation
Sensor Fail	Oxygen sensor has malfunctioned, but you can continue using the concentrator. If issue persists contact Inogen Authorized Repair Center (see below)
Service Soon Service Needed	Concentrator needs service soon for optimal performance. Remains usable and meets specs.
Comm Error	Cannot report battery status, replace battery. Contact Authorized Inogen Repair Center (see below).
Remove Battery to Cool	Battery exceeded temperature limit, stopped charging. Will resume when battery cools down.
Oxygen Low	Oxygen output slightly low (<82%) for 10+ minutes, If issue persists contact Inogen Authorized Repair Center (see below).
Replace Columns O2 Service Soon	Column maintenance required within 30 days, contact Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.
Check Battery	Battery error occurred, check connection. Switch battery or remove to use external power if recurs.
Battery Low Attach Plug	Battery power low, less than 10 mins remaining. Attach external power or insert fully charged battery.

If any of the above issues continue contact:

Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.

 

The following medium Inogen Repair priority alert messages will produce a triple beep sound that repeats every 25 seconds, along with a flashing red or yellow indicator light. The particular color shown will differ depending on the model.

Inogen G3 Medium Priority Repair Alerts	Condition/Action/Explanation
Check Cannula	Concentrator has not detected a breath for 60 seconds. Check that cannula is connected to concentrator, there are no kinks in tubing and cannula is positioned properly in your nose.
Oxygen Error	Oxygen output concentration has been below 50% for 10 minutes. If condition persists, switch to your backup oxygen source and If issue persists contact Inogen Authorized Repair Center (see below)
O2 Delivery Error	A breath has been recognized, but proper oxygen delivery has not been detected.
Battery HOT Warning	Battery has exceeded temperature limit while concentrator is running on battery power. If possible, move concentrator to a cooler location or power unit with an external power supply and remove battery. If condition persists, contact your equipment provider.
System Error	Concentrator is experiencing an error but is capable of continued operation. Remove and re-insert battery and/ or check external power supply connections. If condition persists, contact your equipment provider.

 If any of the above issues continue contact:

Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.

 

The following high priority Inogen Repair Alert messages will trigger a pattern of five beeps that repeats every 10 seconds, accompanied by a flashing red or yellow indicator light. The specific color flashed will vary based on the model.

Inogen G3 High Priority Repair Alerts	Condition/Action/Explanation
Battery Empty Attach Plug	The oxygen concentrator's battery is low. Please connect it to an external power source or replace the battery. You may need to restart the device by pressing the On/Off button after connecting to power.
Battery HOT	Battery has exceeded temperature limit while concentrator is running on battery power. Concentrator has stopped producing oxygen. If possible, move concentrator to a cooler location, then turn power off and back on. Ensure air intake and outlet vents have clear access and particle filters are clean. If condition persists, switch to a backup source of oxygen and Contact Authorized Inogen Repair Center (see below)..
System HOT	Concentrator temperature is too high and oxygen production is shutting down. Ensure air intake and outlet vents have clear access and particle filters are clean. If condition persists, switch to a backup source of oxygen and Contact Authorized Inogen Repair Center (see below).
System COLD	This may result from the concentrator being stored in a cold environment (below 0ºC (32ºF)). Move to a warmer environment to allow the unit to warm up before starting it. If condition persists, switch to a backup source of oxygen and Contact Authorized Inogen Repair Center (see below).
System Error or Error (###)	Concentrator has stopped producing oxygen and is shutting down. You should: 1. Switch to backup oxygen source 2. Contact Authorized Inogen Repair Center (see below).

 If any of the above issues continue contact:

Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.

 

Inogen G4 and G5 Priority Repair Alerts:

The subsequent low-priority warnings are signaled by two beeps and a steady yellow illumination.

Inogen G4 and G5 Low Priority Repair Alerts	Condition/Action/Explanation
Battery Low Attach Plug	The oxygen concentrator's battery is low. Please connect it to an external power source or replace the battery. You may need to restart the device by pressing the On/Off button after connecting to power.
Replace Columns	The oxygen concentrator needs routine  column maintenance within the next 30 days. Please Contact Authorized Inogen Repair Center (see below).
Check Battery	There is an issue with the oxygen concentrator's battery connection. Please check that the battery is properly attached and latched onto the device. If you continue to get the battery error with the same battery, stop using that battery and switch to a new one or remove the battery and run the concentrator using an external power source instead.
Oxygen Low	The oxygen concentrator has been producing oxygen at a slightly low flow rate (less than 82%) for 10 minutes. If this lower oxygen production continues, please Contact Authorized Inogen Repair Center (see below).
Remove Battery to Cool	The oxygen concentrator's battery has exceeded its safe charging temperature, so charging has stopped. The battery will not charge while this alert is active, but will resume charging when the temperature returns to normal. To charge the battery sooner, remove it from the device and let it cool down in an open space for 10-15 minutes. After cooling, reinsert the battery. If the overheating issue continues, please Contact Authorized Inogen Repair Center (see below).
Service Soon	The oxygen concentrator needs to be serviced when convenient. It is currently operating as expected and can continue being used. Please Contact Authorized Inogen Repair Center (see below) to schedule routine maintenance on the device.
Sensor Fail	The oxygen concentrator's oxygen sensor is not working properly. You can keep using the device for now. If this sensor malfunction continues, please contact Authorized Inogen Repair Center (see below) for assistance.

 

Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.

The subsequent medium-priority warnings come with three beeps that recur every 25 seconds, paired with a blinking yellow light.

Inogen G4 and G5 Medium Priority Repair Alerts	Condition/Action/Explanation
No Breath Detect Check Cannula	The oxygen concentrator has not detected any breathing for 60 seconds. Please check that the cannula is properly connected to the device, the tubing has no kinks, and the cannula is positioned correctly in your nose.
Oxygen Error	The oxygen concentrator's output concentration has been below 50% for 10 minutes. If this low oxygen level continues, switch to your backup oxygen source and contact Authorized Inogen Repair Center (see below) for assistance.to schedule service on the device.
O2 Delivery Error	The oxygen concentrator detected you breathing, but was unable to properly deliver oxygen.
Battery HOT Warning	The oxygen concentrator's battery has overheated while running on battery power. If you can, move the device to a cooler area or connect it to an external power supply and remove the battery. If the overheating continues, please contact Authorized Inogen Repair Center (see below) for assistance. for assistance.
System Hot Warning	The oxygen concentrator has exceeded its safe operating temperature. If you can, move it to a cooler location. Make sure the air intake and outlet vents are clear of obstructions and the particle filters are clean. If the overheating continues, please contact Authorized Inogen Repair Center (see below) for assistance.

 

Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.

The subsequent high-priority warnings are signaled by a 10-second beep and a blinking yellow light.

Inogen G4 and G5 High Priority Repair Alerts	Condition/Action/Explanation
Battery Empty Attach Plug	The oxygen concentrator's battery power is low. Please connect the device to an external power supply or switch out the battery. You may need to restart the concentrator by pressing the On/Off button after connecting to a power source.
Battery HOT	The oxygen concentrator's battery has exceeded its safe temperature limit while running on battery power. The concentrator has stopped producing oxygen. If possible, move the device to a cooler location and turn the power off and back on. Make sure the air intake and outlet vents are clear of obstructions and the particle filters are clean. If the overheating continues, switch to a backup oxygen source and contact Authorized Inogen Repair Center (see below) for assistance.
System HOT	The oxygen concentrator's temperature is too high, causing it to shut down oxygen production. Make sure the air intake and outlet vents are unobstructed and the particle filters are clean. If the overheating persists, switch to a backup oxygen source and contact Authorized Inogen Repair Center (see below) for assistance.
System COLD	The oxygen concentrator may have been stored in a cold environment (below 0°C/32°F) which is causing this issue. Move the device to a warmer area to allow it to warm up before starting it. If the problem continues, switch to a backup oxygen source and contact Authorized Inogen Repair Center (see below) for assistance.
System Error	The oxygen concentrator has stopped producing oxygen and is shutting off. You should take the following steps: Switch to your backup oxygen source. Contact Authorized Inogen Repair Center (see below) for assistance.

 

Inogen Authorized Repair Center at 1-800-595-3551 or submit an Inogen Repair Ticket above.